Terms and Conditions
1. Introduction
Welcome to Strats Solutions ("the Company"). By using our website and services, clients and users agree to the following Terms and Conditions. These terms are designed to provide clarity and mutual protection in business transactions. For any inquiries, please contact us at info@strats-solutions.com.
2. Information Use and Privacy
Strats Solutions collects personal and project-related information to provide quotes, conduct market studies, and better understand our clients' needs. All collected data is strictly confidential and is not sold or shared with third parties unless required by law.
Data Protection: Strats Solutions complies with the General Data Protection Regulation (GDPR) in the European Union, the Federal Law on the Protection of Personal Data Held by Private Parties in Mexico, and the Data Protection Act in the United Kingdom. Clients have the right to request updates or deletions of their data at any time.
3. Project Brief Requirement for Quotations
To receive an accurate quotation, clients are required to complete the project brief available on our website. This helps Strats Solutions understand and respond appropriately to each request. If clients encounter any issues accessing the brief, they may contact info@strats-solutions.com for assistance.
4. Use of Completed Work in Portfolios and Marketing
Strats Solutions reserves the right to showcase completed work for clients in its company portfolio, social media, and promotional materials. Additionally, any team members who collaborated on the project may include this work in their personal portfolios (for non-commercial use only). Only Strats Solutions and the management team are authorized to commercialize or generate revenue from these projects.
Commercial Use Restriction for Collaborators: Collaborators may not sell or commercialize completed works without Strats Solutions’ express consent.
5. Quote Validity and Payment Terms
Quotes and invoices have a specific validity period, as indicated on the document provided. Should payment be made after the validity period, Strats Solutions reserves the right to reject the payment and adjust prices according to market conditions, additional costs, or other relevant circumstances.
Non-Refund Policy: Strats Solutions does not issue refunds for completed transfers. Clients are responsible for ensuring that payments are complete and accurate before initiating any transaction.
Invoice Policy: Strats Solutions does not issue invoices after the billing cycle of a project has closed. Clients must request an invoice at the time of payment.
6. Video Call Reservations and Project Consultations
Video call reservations with Strats Solutions’ team are available to discuss client requirements in detail, review projects, and address any questions. These meetings may be canceled by Strats Solutions without prior notice due to unforeseen circumstances. These sessions are free of charge and will not incur any additional fees.
7. Payment Conditions
To commence any work, Strats Solutions requires either full payment of the project or a 50% deposit. No printing or production work will be carried out without confirmed payment.
8. Printing and Working with Third Parties
Strats Solutions collaborates with third parties for the production of certain materials and prints. While we strive to ensure quality and timely delivery, we assume no liability for delays or issues resulting from factors beyond our control in the production chain.
9. Intellectual Property Rights
All content created by Strats Solutions, including but not limited to text, graphics, logos, and other visual materials, is the property of Strats Solutions or its respective authors and is protected by intellectual property rights. Unauthorized use of these materials without Strats Solutions' express consent is prohibited.
Commissioned Work Rights: Unless otherwise agreed, Strats Solutions retains commercial rights over all commissioned projects and designs. The client is granted usage rights within the project’s scope, while Strats Solutions retains the right to use the work in its portfolio and for promotional purposes.
10. Project Cancellation Policy
If a client decides to cancel a project after payment has been made and work has commenced, Strats Solutions reserves the right to retain the deposit or any payments made to date. This covers the costs incurred and time invested in the project.
11. Limitation of Liability
Strats Solutions endeavors to provide quality services and meet delivery timelines. However, we do not guarantee a specific result. The company shall not be liable for any loss or damage arising from the use of its services or project execution.
12. Modification of Terms and Conditions
Strats Solutions reserves the right to update and modify these Terms and Conditions at any time. Changes will become effective upon posting on the website.
13. Contact and Support
For any inquiries or additional support, please contact Strats Solutions at info@strats-solutions.com.